At Cracker Barrel, where I work, there are the managers, then there’s a position called “Shift Lead”, which is between a manager and a crew position. Ideally, they should know every position and be able to help out wherever needed when there’s a manager-type position needed. They aren’t allowed to do everything a manager can, but they do have an in-charge kind of position.
To become a Shift Lead, you have to apply to the GM for the position, then the GM interviews everyone and makes their decision. I applied twice previously. Once, I was never even talked to. The second time, I was interviewed, but two servers who had applied were given the spots. Though I knew more about the kitchen more than they did, they had server experience (which I do not). At the time, I felt slighted, but I figured whatever. I thought, fool me once, shame on you; fool me twice shame on me. I swore I wouldn’t apply ever again, since obviously someone felt I would not be capable. Okay, fine.
Since then, I’ve been asked about reapplying. In fact, the last time I was asked was by the manager who was one of those server-shift-leads that was chosen over me (how ironic). She asked when I applied last, and I told her. In hindsight, it may have been a bit of an unintentionally backhanded comment/compliment. But I replied that I really wasn’t interested anymore, that I didn’t want to deal with the headaches of interacting with customers, especially the unhappy ones. I’m actually quite content being in the confines of the kitchen at the grill.